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Thank you for visiting www.skinmedicinals.com. The following are the terms and conditions that constitute the Shipping Policy for products ordered through our site.
Domestic Shipping Policy
Shipment processing time
All orders are shipped by Foothills Pharmacy or Promise Pharmacy.
All orders are processed within 2-3 business days.
Orders are not shipped or delivered on weekends or holidays.
During periods where there is a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, you will be contacted via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
FedEx 2 Day Shipping
$9.99 for all orders with only one product that does not exceed 30 grams and excludes any anti-aging products
$11.49 for all orders with any anti-aging product, orders with more than one product, or orders with sizes larger than 30 grams
PLEASE ALLOW 4-8 DAYS FOR YOUR PRESCRIPTION TO BE PROCESSED AND SHIPPED TO YOU.
*Please note that shipping times are not based on the time of payment of your prescription. Shipping times will take effect after your order has been processed and dispensed by the pharmacy.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Foothills Pharmacy or Promise Pharmacy currently ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Customs, Duties and Taxes
Neither Skin Medicinals nor Foothills Pharmacy or Promise Pharmacy are responsible for any customs and taxes (tariffs, taxes, etc.) applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Neither Skin Medicinals nor Foothills Pharmacy or Promise Pharmacy are liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
Currently orders are not shipped outside the U.S. with the exception of Puerto Rico and the US Virgin Islands.
Prescription Return Policy
Foothills Pharmacy or Promise Pharmacy are prohibited by law from accepting any returns for any prescription medication. All sales are final and no refunds will be issued.